Our Returns Policy covers all products available in our webstore, including bikes, parts, components, and accessories. For non-sale items you can initiate a return request within a 30 day period after your purchase. Each return is subject to review by our staff. Once the return is approved, we will start the refund process. Switchback Sports reserves the right to decline a return if, at our discretion, we find that the policy is being misused or abused.
Non Refundable Items:
- No returns on "Used Bikes", "Final Sale", “Pre-Order” or "Special Order" items.- Shipping and Assembly fees are non-refundable.
- All refunds require an original receipt. For returns without an original receipt, we may, at our discretion, issue a Gift Card.
Refunds are not available on items purchased through our "Special Order Catalog", These are items that we do not carry in stock and since we source them specifically to fill a "Special Order", these sales are final.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@switchbacksports.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@switchbacksports.com and send your item to: Switchback Sports, 1245 Deer Valley Dr, Park City UT 84060, United States.
Shipping
To return your product, you should mail your product to:
Switchback Sports
1245 Deer Valley Dr,
Park City UT 84060, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Policy
Thank you for visiting and shopping at Switchback Sports. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Orders shown as "free shipping" will be delivered by FedEx Standard or UPS Standard Ground(3-5 business days) Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Switchback Sports ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment Confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Switchback Sports is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Switchback Sports is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
At Switchback Sports:
1245 Deer Valley Drive Park City, UT 84060 United States
Email us at info@switchbacksports.com
Looking for a used full suspension mountain bike? The Process 134 is your go-to for tackling all types of trails with refined geometry and new suspension kinematics. Known for its durability and upgrade potential, it offers a smooth, controlled ride. Visit us in Park City to see this and other used bikes!
This used bike has been demoed for a season and has been inspected by one of our professional bike techs. If you would like additional photos, please request them at info@switchbacksports.com. Bike will be professionally packed and shipped; Switchback Sports is not responsible for any damage incurred in transit. Any claims would need to be filed through the carrier. The customer is responsible for return shipping costs.
SPECIFICATIONS:
| FRAME MATERIAL | Kona 6061 Aluminum Butted 134mm Travel |
| SIZES | S, M, L, XL |
| REAR SHOCK | RockShox Deluxe Ultimate Trunnion |
| FORK | RockShox Pike Select RC Charger DebonAir 140mm Tapered 110mm Spacing |
| CRANKARMS | SRAM NX Eagle DUB |
| CHAINRINGS | 32t X-Sync Eagle |
| B/B | SRAM DUB PF92 |
| PEDALS | n/a |
| CHAIN | SRAM SX-Eagle |
| CASSETTE | SRAM NX-Eagle 11-50t 12spd |
| CHAINGUIDE | n/a |
| F/D | n/a |
| R/D | SRAM GX-Eagle |
| SHIFTERS | SRAM NX-Eagle |
| BRAKE CALIPERS | SRAM G2 RS |
| FRONT BRAKE ROTOR | SRAM Centerline 200mm |
| REAR BRAKE ROTOR | SRAM Centerline 180mm |
| BRAKE LEVERS | SRAM G2 RS |
| HEADSET | FSA Orbit 1.5 EP ZS |
| HANDLEBAR | Kona XC/BC 35 |
| STEM | Kona XC/BC 35 |
| SEATPOST | TranzX Dropper +RAD Internal 31.6mm |
| SEAT CLAMP | Kona Clamp |
| GRIPS | Kona Key Grip |
| SADDLE | WTB Volt |
| FRONT HUB | Formula 110x15mm |
| REAR HUB | Formula 148x12mm |
| SPOKES | Stainless Black 14g |
| RIMS | WTB KOM Team i30 TCS |
| FRONT TIRE | Maxxis Minion DHF EXO TR 3C 29x2.5" WT |
| REAR TIRE | Maxxis Dissector EXO TR 3C 29x2.4" WT |
| PAINT COLOR | Gloss Metallic Green w/ Matte Black Forest & Indicator Decals |
