Our Returns Policy covers all products available in our webstore, including bikes, parts, components, and accessories. For non-sale items you can initiate a return request within a 30 day period after your purchase. Each return is subject to review by our staff. Once the return is approved, we will start the refund process. Switchback Sports reserves the right to decline a return if, at our discretion, we find that the policy is being misused or abused.
Non Refundable Items:
- No returns on "Used Bikes", "Final Sale", “Pre-Order” or "Special Order" items.- Shipping and Assembly fees are non-refundable.
- All refunds require an original receipt. For returns without an original receipt, we may, at our discretion, issue a Gift Card.
Refunds are not available on items purchased through our "Special Order Catalog", These are items that we do not carry in stock and since we source them specifically to fill a "Special Order", these sales are final.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@switchbacksports.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@switchbacksports.com and send your item to: Switchback Sports, 1245 Deer Valley Dr, Park City UT 84060, United States.
Shipping
To return your product, you should mail your product to:
Switchback Sports
1245 Deer Valley Dr,
Park City UT 84060, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Policy
Thank you for visiting and shopping at Switchback Sports. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Orders shown as "free shipping" will be delivered by FedEx Standard or UPS Standard Ground(3-5 business days) Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Switchback Sports ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment Confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Switchback Sports is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Switchback Sports is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
At Switchback Sports:
1245 Deer Valley Drive Park City, UT 84060 United States
Email us at info@switchbacksports.com
The most versatile all-mountain freerider in state-of-the-art construction with an extremely wide range of use for experienced skiers who celebrate powerful turns in all terrain and on all slopes. The Mantra comes with a different geometry and a centre radius shortened by one metre in the 3D Radius Sidecut. It is important to know that the three different radii combined in one ski generally ensure enormously versatile cornering characteristics. The 16m radius in the centre increases the radius variability even more. Lovers of tight, fully edged, cut turns in particular will get their money's worth here. This allows for a particularly sporty, intuitive skiing style on groomed pistes, but also ensures the necessary manoeuvrability for better manoeuvrability in demanding terrain. Thanks to the shortened centre radius, less effort is also required. The Mantra 88 also features Tailored Carbon Tips and a Tailored Titanal Frame, making it clear that riding fun is the Mantra's middle name.
Tailored Technologies - exclusively from Völkl
The Tailored Titanal Frame, which is used on the Mantra, Secret, Kendo and Kenja, is a further development of the familiar Titanal frame. With this design, the width of the Titanal topsheet can be adapted to the length of the ski and the resulting torsional rigidity as well as the required damping behaviour for the skier. The proportion of Titanal is reduced for shorter ski lengths, so that smaller or lighter skiers can also get the most out of their skis with little effort. The Mantra 88 is extremely versatile thanks to the Tailored Carbon Tips. The carbon fibres applied using the Tailored Fibre Placement process (TFP for short) allow optimum control of cornering behaviour. The thickness and orientation of the fibres define the required force and energy build-up exactly where it is needed. The agile blade retraction is a particularly positive feature. This means that the ski can be skied round the bend in a controlled and easy manner as soon as the turn is initiated. You could say you just think about changing direction and it's done. In addition, this construction enables a lower weight without any loss of stability.
Also built into the Mantra 88 with tip & tail rocker is the tried-and-tested Multilayer Woodcore, surrounded by a continuous sidewall and P-Tex 2100 base.
